Dovren by PETAVORA SYSTEMS
Terms of Service
These terms cover your use of Dovren, the customer operations platform provided by PETAVORA Systems. Your agreement is with PETAVORA Systems. By creating an account or continuing to use the service, you agree to these terms.
Effective October 4, 2026
Accounts and workspaces
You are responsible for keeping your sign-in details secure and for activity under your account. Workspace owners are responsible for their team’s access, permissions, connected channels, customer communications and the information they provide to the service. You must have the rights and permissions necessary to upload or process any customer information you submit.
Appropriate use
Use Dovren lawfully. Do not send unsolicited or unlawful messages, infringe others’ rights, access another business’s data without permission, or try to disrupt or bypass security controls. You are responsible for reviewing AI-generated output before relying on it for consequential decisions. AI can be inaccurate; it does not independently authorize refunds, payments or other sensitive actions. Computer actions require an installed, paired desktop agent and permissions you grant.
Plans and billing
The free trial lasts seven days. Paid plans, their current prices and limits are displayed on our Pricing page and in Billing & usage before checkout. You are not charged merely for starting a trial; a paid subscription requires your explicit completion of Paddle checkout. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. For payment, billing, tax, cancellation and refund mechanics, see Paddle’s Buyer Terms. Unless cancelled, paid monthly subscriptions renew and are charged for the next billing period. You can cancel using Manage billing in your workspace; access to paid features continues until the end of the paid period. An expired trial or subscription may limit paid features, but does not automatically delete workspace data. Upgrades may incur an immediate prorated charge; downgrades take effect at the next renewal. If you are not satisfied, you may request a refund within 30 days of a charge — see the Refund Policy for how to request one.
Availability and integrations
Features depend on your plan, configuration and third-party availability. A channel or desktop agent is not connected until explicitly configured and confirmed. We may change the service to improve security or functionality. We do not guarantee uninterrupted access, that every AI output is correct, or that third-party services always remain available.
Content and account access
You retain rights to the content you provide. You allow Dovren to process it as needed to deliver the service and its enabled features. We may restrict use that threatens security or violates these terms. You may cancel your paid subscription through Manage billing; cancellation does not itself erase your data. For customer information requests, see the Privacy Policy.
Applicable rights and updates
Nothing in these terms removes rights that cannot lawfully be waived in your location. We may revise these terms; the effective date above will be updated when we do. Continuing to use Dovren after an update means you accept the revised terms to the extent allowed by law.